Why are users and developers seperate?
Even when I speak to people who do development all day long they still talk about users and developers as if they're two different people. Even when they're talking about themselves they do it. I'm guilty of it myself: I use Mozilla, but I work on Boomerang.
Fact is, no matter how much I value my freedom to modify Mozilla, I've probably done it once in the whole time I've been using it. (My Mozilla doesn't have "Close All Other Tabs" right below "Close Tab" cause I accidentially clicked it one too many times.) Why is this? It's because it's just too much hard work to go-and-get-the-source-code that it's easier to just put up with bugs and poor ui decisions, and just hope it gets fixed in the next release.